About
Most communication problems are not caused by what people say, but by what lies beneath the words. In this course, you will learn how to recognize the deeper layers that shape everyday conversations. Using insights from communication theory and the Talk Tactics framework, you will explore how behavior, values, and underlying assumptions influence how people interpret messages and respond to one another. Rather than reacting only to surface-level behaviors, this course teaches you how to slow down conversations and better understand what may be driving them. Throughout the course, you will learn how to: • Recognize communication behaviors and emotional triggers • Identify the values that influence how people communicate • Understand the assumptions that shape reactions and interpretations • Develop greater self-awareness during conversations • Apply a structured method for navigating difficult or unclear communication situations You will also complete a Talk Tactics Self-Assessment and receive your Talk Tactics Communication Profile, helping you better understand your own communication patterns. By the end of the course, you will be able to analyze conversations using a clear framework and respond more thoughtfully in both personal and professional interactions. This course is designed for anyone who wants to communicate more clearly, reduce misunderstandings, and better understand how people think and respond during conversations. Because effective communication is not just about what we say — it is about understanding the layers that shape how messages are received. Smart chatter. Results that matter. DISCLAIMER: This course is for educational purposes only and is not intended to provide psychological, legal, or medical advice.
You can also join this program via the mobile app. Go to the app